Privacy Policy
Effective Date: 2/24/2025

Introduction

Welcome to Ace Insulation Inc. (“Company,” “we,” “our,” “us”). We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services. This Privacy Policy complies with the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).

By accessing our website or using our services, you acknowledge and agree to the terms of this Privacy Policy.

Information Collection and Use

We collect various types of information to provide and improve our services, including but not limited to:

Personal Information:

• Name, email address, phone number, and other contact details.
• Account credentials (such as usernames and passwords when applicable).
• Payment details for service transactions.

Non-Personal Information:

• Browser type, device information, and website usage statistics.
• Cookies, tracking technologies, and analytics data.

How We Use Your Information:

We process the collected information for the following purposes:

• Provide, operate, and maintain our services.
• Process transactions and send transaction confirmations.
• Improve our website and customer experience.
• Respond to inquiries, support requests, and customer service needs.
• Ensure compliance with legal obligations and protect against fraud.
• Personalize user experiences and enhance website functionality.

Legal Bases for Processing Personal Information (GDPR Compliance)

Under the GDPR, we process your personal data under the following lawful bases:

• Consent: When you provide consent to process your personal data for a specific purpose.
• Contractual Obligation: When processing is necessary for fulfilling a contract with you.
• Legal Obligation: When processing is required to comply with legal regulations.
• Legitimate Interests: When processing is necessary for our legitimate business interests and does not override your data protection rights.

Your Rights (GDPR & CCPA Compliance)

Under the GDPR and CCPA, you have the following rights regarding your personal information:

For GDPR:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct inaccurate or incomplete information.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data.
• Right to Restrict Processing: You can request limited processing under certain circumstances.
• Right to Data Portability: You can request to receive your data in a structured, commonly used format.
• Right to Object: You can object to the processing of your data for marketing or other legitimate interests.
• Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

For CCPA:

• Right to Know: You can request information on the categories and specific pieces of personal data we have collected.
• Right to Delete: You can request the deletion of your personal information.
• Right to Opt-Out of Sale: We do not sell personal information. If this changes, you have the right to opt out.
• Right to Non-Discrimination: Exercising your rights will not result in discrimination or denial of services.

To exercise these rights, please contact us at [Contact Email/Phone].

Information Disclosure

We do not disclose your personal information for marketing or promotional purposes.

We may disclose information in the following circumstances:

• Service Providers: We may disclose personal information to entities assisting us with customer support, payment processing, or other business operations.
• Legal Requirements: We may disclose personal information if required by law, legal process, or government request.
• Business Transfers: If our company is involved in a merger, acquisition, or sale, your information may be transferred as part of that transaction.

Mobile Information

We adhere to strict privacy guidelines regarding mobile information:

• No mobile information will be disclosed for marketing or promotional purposes.
• Information disclosed is strictly for support services such as customer service.
• Text messaging originator opt-in data and consent will not be disclosed.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Once personal data is no longer needed, we securely delete or anonymize it.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these external sites.

Children’s Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from minors. If we learn that a minor has provided us with personal information, we will take steps to delete such data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of these changes.

SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in.
• We maintain timestamped records of all opt-in actions.
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying “STOP.”
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
• All opt-out requests are processed within 24 hours.

Message Frequency & Content:

• Message frequency varies based on your interactions with our business.
• Messages will be directly related to the services you have requested.
• We do not send promotional content without specific consent.

Help & Support:

• Reply “HELP” for assistance or contact us at [email protected].
• Customer support is available during regular business hours.

Carrier Information:

• Standard message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement

Your SMS opt-in data and consent records are never shared with third parties. The only exceptions are:

• Service providers who facilitate the delivery of our text messages.
• Legal requirements (court orders, etc.).

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Ace Insulation Inc.
1306 Dynamic St
Petaluma, CA 94954
(707) 584-8377